Chiara Aiello brings a strategic and people-centered approach to building thoughtful systems that support high-quality mental health care as the Operations Director at Augustyn Family Services. She oversees the operational and administrative functions of the practice, working closely with leadership and clinical staff to ensure everything runs smoothly and sustainably. Chiara plays a key role in strengthening internal processes so clinicians feel supported and can focus fully on providing exceptional care to clients and families.

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Her background is in operations, human resources, community and nonprofit work, and organizational leadership, with experience developing systems that enhance both staff experience and client access to care. She holds a Master’s degree in Public Administration, which informs her collaborative, practical, and values-driven approach to operations, problem-solving, and growth. Chiara is passionate about creating structures that allow both clinicians and organizations to thrive while staying grounded in sustainable and meaningful work.